Return Policy

Microcad's Return Policies:

  • We will accept stock balance returns for current product up to 7 days from the invoice date, to a maximum of 5% of previous 30 days purchases. Approved open-box returns are subject to a 25% restocking fee.
  • Our standard DOA/Defective Return window is 30 days from the invoice date
  • Authorized RMA's are valid for 15 days only
  • All special order, discontinued and/or configured products are not returnable
  • Credit will be issued at current market value at time of receipt of goods

General Return Guidelines

All product returns require pre-authorization and a RMA number to be received and processed by Microcad.
Ways you can obtain your RMA number:

  • Submit an RMA by logging in and completing the RMA request form
  • Call us at 1-800-948-35PC or local 519-661-0355
  • Fax your RMA request to 519 661-0362
  • When Requesting a RMA:


The following information will be required to obtain a return authorization:

  • Company Name
  • Microcad Part #
  • Customer #
  • Serial Number
  • Invoice or Sales Order #
  • Specific details of the Problem


What happens when a return doesn't qualify:

  • Microcad reserves the right to return products to you that do not comply with the original RMA details
  • For refused shipments and unauthorized returns outside of Microcad's policies, we will deduct a $30 fee (per RA line) from the credit value

 

RMA Shipping Instructions

It is your responsibility to arrange for delivery and prepay the freight unless Customer Care has authorized the use of Microcad's freight account.
What to Include:

  • Use original manufacturer's boxes and packaging
  • All returns must be complete including accessories, cables, manuals, software
  • All returns must have an RMA number printed on the shipping label
  • Please do not write on the box
  • Return product promptly - Return Authorizations are valid for 15 days only
  • Returns must be shipped freight prepaid and insured using a tracked shipping method
  • Returns not meeting the above conditions will be refused and returned to the customer
  • For laser printers, the toner & drums must be removed and packed as per the instructions in the user manual
  • Returns can be sent to the following address:
    • Microcad Computer Corp
    • 499 McGregor Avenue
    • London, Ontario N6J 2S8

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Stock Balance Returns

Purchases from Microcad are eligible for stock balancing for up to 60 days from date of invoice, and are limited to 5% of your previous 90 days purchases. Subject to exceptions for certain Manufacturers. Please review the Manufacturer Return policies in our Online RMA module prior to requesting your RMA.
To qualify, please review the following:

  • Product must be in new, unopened, re-saleable boxes (no defacing or damage)
  • Must have all original packaging materials manuals and registration cards included
  • Discontinued products do not qualify
  • Special order and/or configured products do not qualify
  • Must be returned freight prepaid
  • Your account with Microcad must be current
  • Credit will be issued at current pricing at time of receipt of goods for use against future purchases
  • Authorized RMA numbers are only valid for 15 days

Any non-compliant returns will be subject to a restocking fee, or may be returned

 

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DOA / Defective Returns

For most vendors, the standard DOA/Defective return window is 30 days from Microcad's invoice date, however many vendors have exceptions either by specific product type or for their entire product line. Please review the Manufacturer Return policies in our Online RMA module prior to requesting your RMA.
Manufacturer policies are subject to change without notice.
Microcad will make every reasonable effort to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense.
All computer systems returned as DOA or defective will be tested; other products returned as DOA or defective may be tested. Products found not to be DOA or defective will be subject to return to the customer at the customer's expense.

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