Shipping Policy

Flat-Rate Shipping Limit

Flat rate shipping applies only to items shipped within Canada and USA which meet the following weight/dimension limitations:

- No greater than 100cm/39" in length

- No greater than 8 cubic feet/.22 cubic metres

- No greater than 10kg/22lbs

Any items exceeding these limits may be subject to an oversized shipping surcharge.

If additional freight charges are required for your order, a representative of Microcad will contact you to discuss details.

(Microcad reserves the right to choose carrier).

Carriers used:

UPS, FedEx, Couriers Plus, Purolator, Canada Post, Canapar.

Taxes:

Fulfillment Fee (Drop shipment fee)

No additional fulfillment fee for orders shipped directly to end-users.

Order Pick-up

Pick-up area hours are scheduled for your convenience as follows:

London, Ontario 1-800-848-3572 9:00 a.m. until 5 p.m. Monday-Friday.

Order Cut-off Times

Orders received in the warehouse by 10:00 a.m. EST will be processed the same day.

Payment Methods:

Upon processing of an order, Microcad will charge the total amount of the order to the chosen method of payment. In stock items will be shipped immediately. Backordered items will ship as they become available. Credits or refunds will be issued for unavailable items and overdue backordered items as soon as requested or determined that an item is not available.

Microcad does NOT charge any credit card or payment surcharges. We gladly accept the following payment methods:

Visa
Mastercard
Corporate P.O. (approved by Microcad)
PayPal Prepaid Company Cheque, Cashier's Cheque, Money Order or Bank Draft
Electronic Payment

No C.O.D. orders will be accepted. Sorry, no credit cards issued outside of Canada will be accepted as payment. US residents must make payment by PayPal.

Stock Availability

Our online stock reflects our inventory across many warehouses. If you place an order for an item that is not in stock at our warehouse(Special Order), please expect a delay until we can either bring in new stock or have stock transferred in from another location. If you are unsure about the availability of an item, please contact us by phone or email.

Items that are out of stock entirely, will need to be ordered from our supplier(s), and may take between 1-30 business days, unless otherwise noted. If it will take longer, our support staff will inform you of the availability. Note: Due to stock variances and unforeseeable errors, stock levels may be inaccurate.

Refused Shipment / Charges

A $25 charge per refused shipment will be charged unless the refusal is based on a MICROCAD error or damaged shipment.

Hardware /Software and Software Licensing

Customers (End-users for drop shipment) should thoroughly count and inspect all cartons for damage before signing for the shipment. This includes palletized freight. All exceptions should be clearly noted on the carrier? delivery receipt.

Short Shipments

MICROCAD may not accept liability for shipments claimed as shortage where customer/end-user has not signed for number of cartons received (signing for number of skids or pallets is not acceptable). Shipments signed as subject to carton count after delivery are also unacceptable.

Damaged Shipments

In cases of external (visible) carton damage, customers should refuse the damaged carton(s) and clearly note the refusal on the carrier delivery receipt. Claims for external damage will not be accepted unless the bill of lading is signed as damaged. MICROCAD customer service should be notified within 48 hours of the refusal. Claims for external (visible carton damage) will not be honoured when not refused by the customer/end-user at time of receipt. All claims for concealed product damage or shortage must be reported to MICROCAD customer service within 48 hours of receipt. Claims made after 48 hours from receipt date will not be honoured. Customer/end-user should make the product and packaging available for carrier inspection if requested.